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Allied Pharma is
dedicated to support our clients in the best possible way. Our
aim is to tailor our support in a way that best suits our
customer’s needs along with the manufacturers we represent in
both the UK & Ireland.
Spare
Parts:
APM understand that the reaction time and
identification of spare parts is critical in a production
environment, and have implemented the quickest and most cost
effective way to supply the spare parts required to support
our machines, which may differ dependent on the type of Client
and Manufacturer.
APM have understood the client’s
perception of purchasing spares directly from through a third
part i.e.: the agent. There is a premium which is certainly
true in many cases as the agent often increases the cost of
the part with huge profit margins, which is totally
unnecessary and can cause delay in parts being shipped to the
end customer.
All our European manufacturers have a
dedicated spares department with an English speaking contact
where the diagnosis and parts can be purchased quickly, cost
effectively but most importantly in a timely manner, with all
parts being shipped directly to the end users.
For
manufacturers located outside of Europe, APM have taken the
responsibility to bring in parts and distribute directly to
our clients taking out the headache and problems associated
with import and custom clearance, however still making sure
parts arrive quickly and without the added time consuming
factors of clearing consignments.
For more details and
direct manufacturers contact personnel please do not hesitate
to contact APM for further information.
Service
& Support:
New machine installations are
normally carried out by our manufacturers own engineers
however in certain circumstances are supported by APM’s own
engineers. This can either be for installation assistance,
training or machine hand over after the initial set
up.
Allied Pharma have 2 dedicated and experienced
Service technicians who have been working with our equipment
suppliers for over 15 years so have a huge amount of
experience to be able to diagnose and solve technical problems
quickly and effectively.
In addition we also offer
preventative maintenance Service Contracts, which can be
tailored to suit the client’s needs taking into consideration
important factors such as:
Quotations and
information on our service contracts are available on request,
and for this please refer to our contacts page.
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